Last updated: October 1, 2026
This Privacy Policy explains how Maritime Services and Logistics LLC, doing business as Maritime MD ("Maritime MD", "we", "us"), collects, uses, and protects your personal information when you visit maritime-md.com or book a consultation with us. If you have any questions, contact us at hello@maritime-md.com.
Information We Collect
- Booking details you provide: your name, email address, phone number, the service and time you choose, and any notes you add about your situation.
- Payment information: payments are processed by Stripe. We never see or store your full card number; we receive only confirmation that payment succeeded and the amount paid.
- Communication records: a log of the booking emails and text messages we send you (for example, whether a confirmation was delivered).
- Technical information: standard server logs such as IP address, browser type, and pages requested, used for security and troubleshooting.
How We Use Your Information
- To schedule, confirm, and conduct your phone consultation, including calling you at the number you provide.
- To send booking confirmations, calendar invitations, reminders, and notices if your booking is rescheduled or cancelled.
- If you opt in, to send you those same booking messages by text message (see below).
- To process payments and refunds, and to keep records required for accounting and tax purposes.
- To respond to your questions and requests.
We do not sell your personal information, and we do not use it for advertising.
Text Messaging (SMS)
When you book, you can choose to receive booking confirmations and appointment reminders by text message by ticking the optional checkbox on the booking form. Consent to receive text messages is not a condition of booking or purchase.
- What we send: transactional messages about your booking only — confirmations and reminders. We do not send marketing text messages.
- How often: message frequency varies; typically 2–3 messages per booking.
- Cost: message and data rates may apply, depending on your mobile plan.
- Opting out: reply STOP to any message to stop receiving texts. Reply HELP for help, or email hello@maritime-md.com.
We do not sell, rent, or share your mobile phone number or your text messaging consent with third parties or affiliates for marketing or promotional purposes.
Service Providers We Use
We share information only with the providers that help us run the service, and only as needed for them to do so:
- Stripe — payment processing.
- Resend — delivery of booking emails.
- Twilio — delivery of text messages, if you opt in.
- Railway — website hosting and data storage.
We may also disclose information if required by law, or to protect our rights, our users, or the public.
All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
Data Retention
We keep booking records for as long as needed to provide the service and to meet legal, accounting, and tax obligations, after which they are deleted.
Security
Information is transmitted over encrypted connections (HTTPS) and stored with access restricted to the people who operate the service. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.
Your Choices and Rights
- You can stop text messages at any time by replying STOP.
- You can ask us to access, correct, or delete your personal information by emailing hello@maritime-md.com. We may keep records we are legally required to retain.
Children
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date above shows when it was last changed.
Contact Us
Maritime Services and Logistics LLC (DBA Maritime MD) — hello@maritime-md.com